All Chuck's products are made in Korea and shipped from Malaysia.
Are Chuck's sheet masks suitable for everyday use?
Chuck's products are suitable for everyday use.
Are your products suitable for all skin types?
Chuck's products are made for everyone in mind and suitable for all skin types.
Are your products pregnancy safe?
Our products are pregnancy safe, however, if you have concerns about any ingredients or are unsure, it is advisable to consult your doctor 💕 Please refer to the ingredient lists in each description tab to avoid any allergic reactions.
Are Chuck's products cruelty free?
Our products are 100% cruelty-free which means no animal testing has, is, or will be been done.
What is the expiry date each item?
Expiry dates are stated on every product.
Why is my Chuck's Very Important Sunscreen not coming out when I press it?
Our Chuck's Very Important Sunscreen is made with an airless pump which means it does not contain a straw. On your first use, make sure to activate the vacuum inside the bottle by pressing on the pump at least 10 to 15 times or until your product is dispensed.
Product Information - Motherchuckers
Are all your products unisex ?
All our products are unisex. Please refer to the sizing chart provided for better sizing reference.
Will there be a restock for sold out items?
Every item in each Motherchuckers collection is made in limited quantities which unfortunately means there will be no restock for sold out sizes/items.
What are your after care instructions for your clothing?
Machine wash in cold water, tumble dry low, remove promptly and do not bleach.
Please separate your whites and coloured clothing to avoid any colour transfer during your laundry cycle.
What size should I order?
Take a look at our size chart below to see which measurements are best for you Size chart for Motherchuckers Sweat Sets:
Can I use multiple promo codes at checkout?
Only one promo code can be used per checkout
I haven't received my order confirmation email, what should I do?
If you have not received your order confirmation email within 24 hours of making your purchase, please check your spam mailbox or drop us an email at firstname.lastname@example.org with your order number and we'll look into it for you.
What form of payment is accepted?
We only accept Visa or Mastercard credit and debit card payments. Only for Malaysian orders, we also accept GrabPay and GrabPayLater.
I've been charged wrongly for my purchase, what should I do?
Oh no! We're so sorry about that! Please drop an email to email@example.com with the subject line "Help! I've been charged wrongly for my order!" and include any details and receipts you have in your email.
How do I track my order?
You'll receive a tracking number via email once your order has been shipped. If you have not received any tracking after 7 days, please check your spam/ junk mailbox or reach out to us as soon as you can at firstname.lastname@example.org
How do I cancel my order?
All sales are final and we do not accept any cancellations once order has been confirmed.
Can I combine my orders?
We are unable to make any amendments to orders once they are successfully processed.
Can I include a gift messages in my order?
We do not currently offer gift messages for our orders, but don't worry, we are constantly trying to improve and provide a better shopping experience for our Motherchucker's in the future.
I have an issue with checking out my items.
Make sure you have added the items on the correct website (Malaysian/International site). If this is the issue, please remove the items in your cart and re-add them again on the correct site.
If you still have issues checking out, please email us at email@example.com
When will my order be shipped?
Shipping may take up to 3-5 business days for West Malaysia and 5-7 business day for East Malaysia for good to arrive. For international shipping. it may take up to 7-14 business days for good to arrive due to custom delays and unforeseen circumstances.
If you have not receive your goods within the expected timeframe, please reach out to our customer service at firstname.lastname@example.org
It's been over 7 days since my order shipped and I have yet to receive anything.
We're so sorry to hear this. Please contact us at email@example.com along with a snapshot your order ID and someone shall attend to this as soon as possible.
Do you accept pick-ups or special delivery requests?
We do not accepts pickup or delivery requests on all orders made.
Can I change my delivery address?
Please email us at firstname.lastname@example.org as soon as possible with your order ID. We may be able to assist you within 12 hours of order confirmation. Please note that our customer service working hours are from Monday to Friday, 10am to 5pm (GMT+8), excluding weekends and Malaysian public holidays. We will get back to you as soon as we can. Thank you
Do you ship internationally?
We currently ship to:
Indonesia, Philippines, Singapore, Thailand, Vietnam, Hong Kong SAR, Japan, Macao SAR, South Korea, Taiwan, & Brunei.
Australia, United Kingdom, United States, & Canada.
How much is national and international shipping?
Please check our "Shipping and Returns" page for shipping rates.
Does the shipping cost for international order include customs, duties and/or taxes?
Customs, duties and taxes are not included in the total price of the merchandise upon checkout. We ship all international orders delivery duties unpaid (DDU), which means additional fees may/or may not occur once the parcel reaches its destination and must be paid by the recipient.
Why is my international shipment taking so long to arrive?
Please allow up to 7 -14 days for international shipments to arrive. International shipping may be delayed due to many unforeseen circumstances and custom clearance processes.
Are there any restrictions with shipping items internationally?
Please note that we are unable to ship Chuck’s Very Important Sunscreen to the following countries: The United States and Canada.
Refund and Returns
What's your return policy?
All skincare sales are final. Due to hygiene & safety concerns, we do not accept any exchanges or returns for skincare items.
All merchandise purchased is marked as final and is NOT ELIGIBLE for returns and/or refunds. Please note that exchanges/refunds are only available for items that has manufacturing defects. If you have received a defective item, please ensure that the product is unused with no additional damage, and remains in its original packaging with no evidence of service, alteration, wear, fragrance, or blemishes of any kind. You may contact us at email@example.com stating your order ID along with photo proof to further the matter.
Exchanges and refunds are not allowed for change of mind, size, colour, or quantity."
What should I do if I receive a wrong product or product with noticeable defects?
Please contact us at firstname.lastname@example.org along with a snapshot your order ID and someone shall attend to this as soon as possible.
Please email us at email@example.com if you have any questions or concerns. Our customer service working hours are from Monday to Friday, 10am to 5pm (GMT+8), excluding weekends and Malaysian public holidays. We will get back to you as soon as we can. Thank you 💖
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